The following Terms apply to your access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to.
Buyers
You may buy goods offered online by us by completing the order form available on our website.
You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and your Paypal account is charged. If your Paypal account is charged for the purchase and we cancel the order, we will notify you and credit your account for the amount charged.
Orders
You will first need to register with our website to be able to make purchases from our online store. Once you submit an order, we will lock in your order, this means you will not be able to cancel anymore. All orders are subject to acceptance by us, at our discretion.
Special offers
We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.
Prices
All prices are in Hong Kong dollars. Prices does not include delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.
Payment
The full payment for your order (including the product price and applicable delivery charges) is deducted from your Paypal account or credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by bank transfer and Paypal.
Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.
Errors
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your Paypal account is charged / you have made bank transfer for the purchase and we cancel the order, we will notify you and credit your account for the amount charged / refund if the transaction is made by bank transfer.
Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your Paypal account has been charged / you have made payment through bank transfer for an item that is out of stock, we will cancel your order and issue a credit to your Paypal account / refund (if the transaction is made by bank transfer) in the amount charged.
Delivery/Shipping
Pickup in Person
We offer pick up at MTR with no extra charge, limited to these stations: Po Lam, Kwun Tong, Mongkok and Central, from 1 to 6 pm.
Hong Kong Shipping
We charge packing and posting fee according to Hongkong Post parcel rates. The products will be pack in a normal carton box from Hongkong Post. The packing and posting fee will be calculated automatically for you during the checkout.
International Shipping
We can ship our products world-wide via Hongkong Post’s Air Parcel Service. If you are interested in ordering from Glowing Natural and live outside of Hong Kong, please contact us with the details of your order for international shipping quotation.
Gift Deliveries
If your order is a gift, we can provide gift boxes. Please contact us with the details of your special request.
It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.
We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most orders should arrive within 5 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive by emailing . Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.
We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.
You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the postman tries to deliver your order, the postman will generally leave a card. You will need to contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.
Free Shipping Promotion
From time to time, we may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections. You will have to pay any return freight costs on change of mind purchases; however we will cover redelivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.
Damage
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Please note once you open the goods, no refund is provided.
Risk
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.
Title
Goods ordered by you remain our property until you pay for them in full.
Contacting Us
You can contact us using by emailing us at .
Notices to You
We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.
Alterations
We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.
Last updated on January 7, 2020.